Risk settings
Pick a point on the protection / revenue tradeoff.
A risk setting is the preset that decides how a decision turns into a suggested_action. It's the single dial you adjust when you want StaySignals to be more or less strict.
The setting doesn't change the risk_score or the risk_level — those are the same regardless of which preset is active. Only the suggested_action (allow, challenge, deny) is affected.
There are three presets.
Maximize protection
Challenge and deny aggressively. Fewer non-customer bookings slip through; more borderline cases get interrupted. Use when the cost of a missed non-customer booking is high — for example, high-value inventory or a property that has been hit hard recently.
Balance risk and revenue
The default. Challenge and deny on strong evidence; let ambiguous cases through. Appropriate for the steady state of most OTAs most of the time.
Maximize revenue
Only deny the clearest cases and use challenge sparingly. Use when you'd rather let some non-customer bookings through than risk interrupting a real customer mid-checkout — for example, during a launch or a high-traffic promotion.
How to switch
Change the active preset in the Dashboard under Risk control. Changes apply to future decisions only; past decisions keep the risk_setting they were scored under.
The Dashboard also shows a projected-impact panel: what each preset would have done if it had been active across your recent traffic. Use it to compare before committing.